Total Group

Paul diagnosed and later Will and Harka came to repair my AC and did a great job! Unfortunately two days later on a weekend the AC stopped working and I texted Will who was on call and he came and fixed the issue and took care of it and I had cool air again. Thank you Will – you are concerned about the quality of your work! Will made sure that he did not leave until the AC was working to specs. Great Job and Great service!

I visited that place to get information regarding Atmos solutions (ENT WORKSTATIONS) and the visit was worth my time. Sir Kashif was very cooperative and told me each and everything I needed to know. Much respect.

My air conditioning unit quit cooling. I called Total. They were able to schedule a tech quickly (the next day). The tech, Paul, called when he was on his way. He showed up ontime (early), diagnosed the problem and fixed it within one hour. He had to replace the compressor. He was very respectful and professional including wearing his shoe protectors inside my home. He explained what the issue was professionally. Thank you.

Will Eckelberry was my technician and he did a fantastic job. He was very knowledgeable and explained everything to me thoroughly. He actually worked the better part of the day solving my AC issue. I am very pleased with the service I received and will definitely have all my HVAC maintenance and repairs done by Total. Thank you.

I was very pleased to know that my jacuzzi’s faucet leaking issue which was diagnosed previously by another contractor as a major and costly repair was diagnosed and fixed within 15 minutes by a Total Group’s technician. My experience with Total Group from installing a new AC unit to fixing plumbing issues has been very positive. They are knowledgeable, professional and customer focused offering outstanding service at a reasonable cost. If you’re looking for a company that is true to its commitment call Total Group.

Lost heat and required a limited warranty repair with a replacement part. Total worked with the manufacturer after diagnosis to have the part and promptly fixed it same day in just 4 hours from my call to finished. The labor charge to visit, diagnosis, go get the part, and install it was very reasonable and less than I expected. I am 100% satisfied and will prefer Total Group in Nashville (Brentwood area) for all of my Hvac needs. Everyone I talked To with this firm was professional, courteous and responsive.

Total Group does a professional job and are very transparent when making repairs. Highly recommend them for HVAC and plumbing needs. Hired them to install a new HVAC and they really went the extra mile in making sure that it was done right. Very pleased!

These guys are the absolute BEST. Our HVAC needed to be replaced, and they were able to come out the same day we called. When the manufacturer sent them the wrong replacement unit twice, Eric personally drove out of state to get the correct unit to get it fixed for us. He even offered to bring in a package for us (with no AC in July, we went to stay with family). So many other great things about our experience with this company, they really went above and beyond and made us feel cared for. Would recommend Eric and Total Group to anyone and everyone!

Total has been my go to company for close to 15 years for heating and air work, plumbing, and electrical! Over these many years! During this time I’ve had the pleasure of meeting many of their well-trained, courteous, knowledgeable, and professional service techs as well as their pleasant and efficient office staff! I have found that this company is one of the most dependable ones when it comes to the needs Of my house in the areas of heating and air, plumbing, And electrical. They were always so prompt in setting up appointments and then being on time for every appointment. My wife and I are up in age and we rest very secure when we know the Total company is taking care of these important needs for our house! It is so wonderful to have a company that you can feel so confident about trusting to take care of these important aspects of daily living! Their prices For their work is always very reasonable for such a good job well done! Thanks to everyone at Total for being such an excellent company!

I called Total Group for assistance with my heat pump that was not properly heating my house while it was in the teens at night. Kassandra was super helpful and kept me up to date on scheduling. James came out to assess the unit and was very knowledgeable and professional. He diagnosed the issue and was able to repair the unit. I am super thankful for the professionalism and great customer service that I received from Total Group and will be using them going forward for maintenance and repair calls.

I was dreading dealing with someone in my house today.. but the Tech was VERY knowledgeable.. he explained what I might want to have done, showed me the photos( mask , gloves, shoe protectors and from a safe distance ) professional and friendly.

I have only 3 houses and would not use anyone else Total group is the best! Clay and Paul are highly skilled and you can count on the job being done right. Good value and on time, there is no reason to shop around. Very Highly and Enthusiastically Recommended.

I have been a customer of Total for a long time and they have been talking care of all the plumbing in my house and they have installed my heat/air unit and replaced all the ducts, repair water heater, electrical +++++ . I am not sure but I think I have been their Clint since 2010 or 11. Loved everyone they have send me. I have had awesome experience with the anyone who has answered my calls. They have spoiled us with honest good work. I highly recommend them as I have referred my friends to them

I’ve been trying to find skilled, knowledgeable technicians to service/repair mini-split units. I have now dealt with Paul and Will at Total Group and was very impressed with both of them.

Excellent work must always be acknowledged and recognized. James Booth you are a lifesaver. Because of your knowledge, experience, and expertise my home has been spared from an explosion and possibly burning to the ground. James has been servicing my AC since 2019. He continues to exemplify exceptional work that exceeds exceptions. He’s definitely a great candidate for Corporate advancement. Thank you!!

James B. was very professional and thorough.The problem was minor but he still took the time to completely check the system. The experience was exactly how a service call should be – the problem was fixed and he took additional time to ensure there would be no additional issues. No added costs, no surprises. I was completely satisfied with this service call and would definitely use Total in the future.

First time working with Total Group and I was impressed. I will be working with them in the future and have already referred them to a few folks. Tom, Chris and Al did a great job installing a generator for me. They showed up on-time, communication was great and the quality of work was top notch.

James (Booth) did a fabulous job! He texted to let us know approximately when he would arrive, with only a one hour window (from 8-9) instead of some other companies giving me a four hour window. He called when he arrived which was on time, took his time checking over everything, and explained it all in detail. He was also extremely kind! Thank you James!! We will definitely use you again and recommend Total Group to anyone!

James Booth was my HVAC Service Tech and conducted himself very professionally as he provided maintenance to our HVAC system. He is an excellent communicator and clearly explained all that had been done and concerns that he had. We will look forward to seeing him again in the spring. Thank you James!

Highly recommend! Woke up with no heat and gave them a buzz. I called them at 10 and they had my heat up and running by 2. Paul was very kind and fully explained my overall unite, what went wrong, and what to keep an eye on for in the future. Will definitely be using Total Group again.

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