Author: Pau82

We had two new heat pumps installed by Roscoe Brown yesterday. In the evening I noticed the upstairs unit was not cooling properly. I called the afterhours service number and a rep. returned my call at 7:30 AM today. She scheduled a tech to come out around 10 AM. Mikey Tidwell arrived on time. He was very polite, courteous and concerned about the issue. He spent approx. 2 hrs. making sure the system was in proper working order. I was pleasantly surprised with the professionalism of all the Roscoe Brown employees from sales to final install & follow-up.