Author: manifestmitchell93

Worst possible experience with a terrible company. 2 No call No shows, 2 promises for supervisor call, 0 follow thru or delivery of services. And no recourse to make things right with the customer. Scheduled an appointment for Friday between 8am-12pm. Dispatch (Michael) called me at 11:30am saying that they received "more important and vital" calls for service that morning and asked if I could re-schedule. I told them that my kitchen sink overflowing was an emergency and that I needed to keep the appointment. He told me they couldn't honor their commitment. They re-scheduled me for Sunday between 10am-12pm and said someone would reach out if something came available on Saturday. I called their office Friday night and they said dispatch would call me shortly to push my scheduling up for Saturday. They never did. Sunday rolls around and by 12:30pm no one had called or showed up. I called back to the office and they said dispatch would call me shortly. At 2pm I receive a call saying that "they had a technician call out sick and I would need to re-schedule." Reschedule? Reschedule to a time when no one would show up again? Yeah right. They couldn't have called me that morning to let me know so that I didn't waste more time waiting for them? He said he was sorry and that a supervisor would reach out to me the next day (Monday). It's Tuesday, and no one has reached out I called their office again to try and escalate the situation to yet again another supervisor and/or office of finance. Britney said they would reach out to me first thing Monday morning. It's Tuesday, and no one has reached out. I took off hours from worked and moved around family time over the weekend to be available for them to fix the issues they promised to fix. Obviously, "more important and vital" calls means more $$$ and priority customers. Their excuse was that the recent winter storms (which were 2 weeks ago now) caused them backups in scheduling. Why would you schedule me in the first place if you're backed up? And moreso, why would you accept new calls for service when you already scheduled me? I'm lost time, money, and patience. Never EVER use this horrible company. I hope no one has the same worst-case experience with them and that as many people as possible are drawn away from doing business with Rescue Rooter by reading this review. Wish I could give negative stars.