Author: Belind93

Shane Hood with Benjamin Franklin Plumbing came and saved the day. We went the entire weekend without being able to use the master bath, washing machine, and kitchen due to the plumbing had came loose and fallen!!! The others from Benjamin Franklin could "NOT" find this problem nor could they tell me where the septic odor was coming from, but they could smell it as well. I pay a monthly fee to have this inspected yearly and in December I was complaining about the odor when they installed 2 new toilets and a hot water heater. I feel that since this wasn't found by them that I should not have to pay or have the cost cut in half. If you don't stand behind your work how good is your company? Not very good if you ask me. Employees need to do the job or find another one!!! Still not happy, but happy that Shane Hood came and fixed the problem in no time flat! We only want him from now on, "IF" we stay with One Hour Heating and Air, Benjamin Franklin and Mr. Sparky contract.