Author: kelse56

Airstream services was excellent from the time I called them. The lady that answered the phone was very polite & friendly. Gave me very detailed information on the time they would be out between 4-5 pm to check our furnace. They would call if the had an earlier opening. I was sent several texts about my appointment along with a picture of the technician coming to work on the house along with a little bio of the technician. The technician called about 1245 & said he could come anytime. We made the appointment for 2 pm & he promptly showed up at 1:55 pm. Mike was very professional wore his mask at all times & covered his shoes when in the house. Did a complete diagnosis of the entire system & narrowed it down to reseting the thermostat & told me to just monitor it & if it continues to replace it. Which we have a new one in the box. Also told me how to install it very easily. Also gave me recommendations on a new unit when it comes time as ours is 18 years old. Said I wouldn't worry about until you need to cause your unit looks to be in good shape. Mike was one the best technicians we've had come to the house for any kind of repair & would reccomend him & Airstream services to anyone. Very reasonably priced as well. Professionalism like this is hard to find this day & age. Thanks again Mike & Airstream services for a great job.